After-Sales Support

Our Commitment to Your Success

Custodians of Data

We take full responsibility for data management and sharing across the operation. This involves actively collaborating with miners and engineers to ensure that master data is correctly configured and that high-quality information is received in a timely manner. Our commitment ensures seamless data flow and accuracy, supporting informed decision-making throughout the operation. We also train users to effectively utilise our software platforms, including the self-service report scheduling and alerts subscription features.

Diagnostics and Uptime

All our products come equipped with comprehensive diagnostic modules and insights, enabling proactive maintenance and ensuring maximum possible uptime. Our diagnostic platforms allow technicians to monitor the status of key components and detect any degradation over time, ensuring that systems perform optimally.

Hardware Maintenance

Most installations involve having at least one technician on-site to ensure the hardware is properly maintained. We take full responsibility for hardware maintenance, allowing our clients to focus on mining and utilise the quality information from our products to optimise their operations. By developing and precisely maintaining our own hardware, we can keep costs down, providing exceptional value to our clients.

Control Your Operation with Unrivaled Insights